Identity & access
SSO, MFA everywhere, least-privilege admin, and automated onboarding and offboarding — no manual handoffs.
Fractional IT Management
You don’t need a full-time IT hire yet. You do need someone senior who owns the decisions — who can say no to the wrong vendor, set up onboarding that doesn’t depend on memory, and make sure the backups actually restore.
Signs you need this
If this sounds like you
- Onboarding a new hire takes a day of scrambling
- Nobody is sure who has admin on what
- Backups exist, probably — nobody’s tested a restore
- Your “IT person” is whoever is least busy
- A security questionnaire from a customer made everyone nervous
Deliverables
What you get
Endpoints
Managed laptops with encryption, patching, and a standard setup through Intune, Jamf, or Kandji.
Backups that restore
Coverage for M365/Workspace, laptops, and critical systems — with scheduled restore tests.
Network & vendors
A hardened office firewall and Wi-Fi, a living IT handbook, and someone to deal with vendors and renewals.
In scope
- Microsoft 365 or Google Workspace administration
- MFA, SSO, and password manager rollout
- Device management and security baselines
- Backup strategy and restore testing
- Vendor selection, renewals, and license cleanup
- Office firewall, Wi-Fi, and network hardening
- Security questionnaires and basic policy docs
Not included
- End-user helpdesk for every password reset
- On-site installs or hardware repair
- 24/7 on-call or NOC coverage
Common tools
Microsoft 365Google WorkspaceEntra IDIntuneJamfKandjiSentinelOneMerakiOPNsense
FAQ
Common questions
What happens with unused hours?
Hours don’t roll over indefinitely, but we plan each month together so they go toward the highest-value work instead of evaporating.
Will you handle day-to-day user tickets?
Light escalations, yes. High-volume helpdesk, no — I’ll help you set up a lightweight process or a helpdesk partner so senior hours go to senior problems.
How quickly do you respond?
Within one business day for normal requests, same day for anything urgent during business hours. This is not 24/7 coverage.
Can you help with SOC 2 or ISO 27001?
Yes. Light security questionnaires fit inside the monthly hours. For a full audit, see SOC 2 & ISO 27001 Readiness — the two work well together.
What’s the minimum commitment?
Three months to get the foundations in place, then month-to-month.
Tell me what’s broken. I’ll map the way up.
A free 30-minute call to talk through your stack, your size, and the actual headache. You’ll leave with next steps, whether or not we work together.